Frequently Asked Questions
-
I’m getting this error: SQLSTATE[23000]: Integrity constraint violation. What shall I do?
-
Next time, please, disable the compilation
mode prior to uploading the extension files to your server.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
false with
true
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
-
How to disable your extension?
-
To disable any of our extensions, please, follow this algorithm:
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
-
How to install a Magento extension by NEKLO?
-
1. 1. Disable Compilation mode if it is enabled (System - Tools - Compilation).
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
-
How to translate an extension?
-
There are two options for translating your Magento extension.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
-
How to uninstall the extension?
-
To completely uninstall any of our extensions, first start from disabling it. To disable the extension, please follow the next steps:
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
-
How to update NEKLO extension?
-
1. Log in into your account
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it's enabled)
7. Re - run the Compilation mode
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I’m running several stores, shall I buy a separate extension for each of them or it is possible to use one extension?
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You can use one extension per one live Magento installation. It means that if you run multiple stores on same one Magento installation, you just buy our extension once and then use it for all your stores.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
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There’s a "404 Not Found" error when opening configuration page.
-
Please, log out and then log back into the backend, so Magento can refresh permissions.
Features of Scroll Up for Magento 1
A small and handy extension
Scroll Up is a simple extension that solves a huge issue. With adding one small feature it makes the whole store easier for navigation and eliminates one very annoying issue of pointless scrolls to the top, when the page content has been already seen. Apart from that, Scroll Up may boast of other prominent features.
Switch the extension on and off quickly
Review Reminder has an option allowing for quick enabling and disabling. So, if your temporary want the extension to be turned off, for example, when you perform testing or redesign, you are able do it with few clicks. It is quick, easy, and doesn’t require any complicated manipulations with the extension.
Simple installation and interaction
Simple installation process
Scroll Up doesn’t require much time on installation. The whole process is quick and easy. You just need to extract files from the downloaded folder and upload them to the folder with your Magento installation. The only thing you need for proper installation and then further work of the module is FTP/SSH access details.
Switch Scroll Up on and off easily
In its configurations, this extension has an option responsible for quick turning it on and off. Enable the module quickly when needed, for example, for overall website testing or anything else. No need to delete the whole extension, just enable it for a while and that’s all.
Flexible configurations
Easy configurations and great customization
Scroll Up has only those configurations that are important for its display and regulate its appearance on the website. They are fully configurable and each of them has its own purpose, so you won’t come across masses of pointless configurations added only for the sake of appearance.
Adjustable visual design
Scroll Up allows you to customize the color of your widget in such a manner so as to make it matching your store design. Choose the color palette you like and see the new changes on your website right after you press the button “Save Config” and clean cache.
Set the particular location
Choose the particular pages for display of your Scroll Up extension
There is not always an extreme necessity for displaying the scroll to top button on every page of your online store. For this reason, our Scroll Up supports the function of choosing the number of pages to show this button. For example, there is a possibility to have it on CMS, Category, Home, and other pages you like. Just set the ones you want.
User-Friendliness
Better User Experience
Though one may consider customers’ resentment over constant scroll-to-top to be a minor thing, it may spoil the intention of clients to buy something and may even become a reason of their leaving. Don’t allow such a thing by simply adding one button, resolving the issue and improving your users’ experience.
Main configurations of Scroll Up
Set the pages for your Scroll Up
Further in the following tab called “Display On” there is an option allowing to set the pages for showing your widget. You can let Scroll Up be shown on all the pages, but if you don’t want to, just tick the pages you find the most suitable for it, like Home Page or Customer Account Page. Still, you are free to have a Scroll Up button on all the pages of your store as well.
Enable your extension
The option of turning the extension on and off is located in the same window with other extension options. To find it, go to System > Configuration > Neklo > Scroll To Top and then open the tab “General Settings”. Here you will see the option responsible for turning the extension on and off. If set “Yes” - Scroll Up will appear enabled. If set “No” - the module will be left switched off.
Choose the color palette
This extension gives you a possibility to set the color of the arrow added by Scroll Up. To do so, open the next tab called “Frontend Settings” on the same page with “General Settings”. Here you are able to set your own color in a graph Color or choose one of the existing ones in a table above. The chosen settings will be immediately shown on the example arrow on the right. Another thing you can do in this tab is setting the position of the arrow. Consider the manner of your website content presentation and decide whether it is better for you to have the scroll to top button inserted to the left or right side of a page.
Automatic cache deleting
Set the time how long the cashed posts will remain on your server
In order to reduce load on your server, you can set cache lifetime f or this extension. It means for how long cached posts will remain. After the time expires, it will be deleted. A nice and easy option created especially for better work of your server.
Set the pages for your Scroll Up
Further in the following tab called “Display On” there is an option allowing to set the pages for showing your widget. You can let Scroll Up be shown on all the pages, but if you don’t want to, just tick the pages you find the most suitable for it, like Home Page or Customer Account Page. Still, you are free to have a Scroll Up button on all the pages of your store as well.
Installation of Scroll Up
The process of installation is easy and doesn’t require much time.
To perform it, you need to have FTP/SSH access details along with
disabling the code compilation before starting installation. Otherwise,
your website may become inaccessible. To do so, log in your Admin Panel and
proceed to System > Tools > Compilation and click here on the button
“Disable”.
When the preparation is over, it is time to begin the general installation
process. At first, download a zip folder with Scroll Up. Then extract all
the files from it and set to Magento 1 installation root folder. That is
all, after you flush cache following System > Cache Management, the
extension will work as intended. Don’t forget to turn code compilation
on again after the installation process’ successful finish and relog in
your Magento Admin Panel to reload Account Control Level rules.
Frequently Asked Questions
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it\'s enabled)
7. Re-run the Compilation mode
Reasons to choose NEKLO
We have a qualified support team that is always there to help. We look forward to challenges and approach each of them with an open mind and a nonstandard way of thinking. If there is a problem, we know the solution.
We earned the right to be trusted and proud of the work we have done. We completed many tasks and have a lot to come. We have worked on broad range of domains such as e-Business, Supply Chain Management, Pharmaceuticals, Healthcare, Education, Data Warehousing and more.
We deliver solutions that that we know will work. 40% of our developers are Magento, Oracle and Zend certified. We are enthusiastic about what we do, we are the experts in the field of eCommerce and have a portfolio worth a look.
