Installation & configuration
Set up Magento and configure your store’s technical foundation. Get help with version updates, settings, and the changes needed for your environment.
NEKLO / Magento support
Magento Support and Maintenance Services
Technical help. A clearer path forward.
Keep your Magento store moving with support for installation, extensions, infrastructure, and testing. Bring your technical questions to a team that understands how the pieces fit together.
What we support
The expertise your store needs.
From a specific technical issue to a broader support requirement, start with the services that fit your store.
Extension installation
Install and configure the extensions your store needs. Review compatibility and validate their behavior before introducing changes to your live store.
System administration
Get help with hosting, deployment, load balancing, and cloud migration. Discuss monitoring and resilience requirements as part of your support scope.
Quality assurance
Investigate defects, test fixes, and assess store performance. Use functional and load testing to identify problems and validate changes.
Enterprise edition support
Get technical assistance for your Magento Enterprise Edition environment, with support focused on your store’s functionality and business requirements.
Expert consultation
Discuss technical questions, integration choices, or your next upgrade. Get guidance to help prioritize work and choose a practical path forward.
How to get started
Describe the issue. Define the next step.
A clear support scope starts with an understanding of your store and the problem you want to solve.
01. Share the context
Tell us your Magento version, relevant extensions, and the issue or requirement. Include steps to reproduce a problem where possible, but do not send passwords in your initial message.
02. Agree on the scope
Discuss priorities, the work needed, and support arrangements with the team. Confirm coverage and response expectations before work begins.
03. Validate the changes
Plan testing around the agreed work. Review fixes and configuration changes in staging before scheduling their release to your live store.
Beyond day-to-day support
Planning a bigger change?
Explore custom development for new functionality and integrations, or Magento SpeedUp for a focused performance optimization project.
Let’s work through your next step.
Tell the NEKLO team what your store needs.