People tend to believe reviews and look for them before making a purchase. With Review Reminder extension you won’t wait long for the first review for the product to appear. With every review added you will know the state of consumer demand for specific items and see more useful remarks on how to make your customer service better. Review Reminder Magento 2 extension not only helps you to sufficiently increase the number of reviews in your store but also demonstrates your brand’s commitment to work and willingness to improve.
One of the criteria for potential customers to choose your store among thousands of others is feedback. The more reviews you get, the more possibilities you have to attract new customers and gain trust amongst them. Items that already have some reviews draw more attention than not reviewed ones. Reviews are an efficient marketing tool that your customers make work for you. Your only task is to encourage them to provide feedback and improve their customer experience with extra activities. There is an option to apply coupon generation to personally reward the customers for the reviews with a specific discount of your choice.
Configuration of the extension starts at Stores > Settings > Configuration > Neklo tab > Review Reminder > General Settings. After the extension is on, it stores the reminders in the database and completes a newsletter once a day. ‘Generate Coupon field enables the coupon creation.
Review Reminder extension can handle email dispatch in automatic mode, but every single detail can be configured manually if needed. The extension functionality is flexible and can be adjusted to your store activity. Such options include a delay period for a reminder and notification frequency. Select how often you want your customers to be reminded about leaving a review. Choose what order status requires a review reminder. Specify the time after the order the notification should find its way to the customers, how often they should be repeated and how many attempts there should be.
Important notice: in order for automatic coupon generation to work, you have to create a specific Sales Rule at Marketing > Promotions > Cart Price Rules. This is native Magento functionality, not associated with the extension. After that, you choose this Sales Rule as an Associated sales rule. Without an assigned sales rule, the coupon generation for Review Reminder won’t work.
Each remainder is generated only when the order reaches a particular order status, that you can state at ‘Generate Review Reminder’. That eliminates the possibility of the reminder arriving too early. In addition to that, there is a feature that prevents getting reminder emails during specific statuses in ‘Don’t Send Emails by Orders with Statuses’ field.
You can determine the time period to pass before the first reminder in ‘Send email X days after order’ field and repeat the email after any set number of days. The reminders can be repeated for as long as you need: you can set a limit in ‘Maximal number of attempts’. If you prefer single reminders, you can disable repetitive emails in ‘Is recurrent’ field.
Important notice: Review Reminder extension is not authorized to send emails to the customers that are not subscribed to your newsletter. For the users that are in your newsletter list, but shouldn’t get reminder emails, please see the Blacklist settings.
With Review Reminder extension you gently ask for a review and give out a special ‘thank you’ for any review. This way the customer doesn’t feel pressured to leave a feedback, and specifically a positive one; what is more, the feedback can be of any kind and size. You get a praise or some criticism, or suggestions for your improvement.
Adjust the coupon generating settings to your needs. You can specify everything about the coupon code, including its length and format, suffixes, prefixes, and dashes. The settings for the code generation are located at Stores > Settings > Configuration > Neklo tab > Review Reminder > Coupon Generator Settings. You can attach a specific suffix to recognize reminder coupons amongst other ones or give at a very specific look, unique to your store.
You are not limited to one specific layout. Select the sender, change the reminder and email template, and associate a discount size or a sales rule for the coupon if you provide one for submitting a review.
There are settings to assign the core points for the review reminder emails located at Stores > Settings >
Configuration > Neklo tab > Review Reminder > Email settings. You can manage the three templates for the
first, the recurring, and the thank you emails.
Important notice: Review Reminder extension is not able to create an email template. To add a new template Marketing > Communication > Email Templates.
Besides choosing the sender, you have an option of receiving a copy of every reminder ever set in your store by entering an email address in ‘Send copy of email to’ field.
Have all reminders, already sent and not sent yet in front of your eyes in a compact Grid. There is a Grid where you can view and edit all existing reminders, located at Marketing > Review Reminder > Reminders. There you can get all information about the reminder, including its status, the email of the client, the number of times it was sent, its recurrence status, and the number of the order it is assigned to.
You can edit the status of every reminder if you need to pause its sending or make the process faster. Select edit in the action column and change the value in the drop-down list.
If the automated review reminders are not enough for your business, or there is an order that requires special attention, you can create the reminder manually, choose the order for it and indicate the status of the reminder. Later, it will be handled by the daily cron job, and the email wiil be sent alongside with the automated reminders.
If there are customers that mind getting notifications from you, that is not an issue. Review Reminder allows to add any user to the Black List, which prevents them from getting review reminders. You can view the users blacklisted by the Review Reminder Extension at Marketing > Review Reminder > Black List. There you can see the reason for this user to be on the black list, their email address, and possible actions, like editing the records and deleting the ones you don’t need anymore. You can add new users for any reason of your choice, where you can indicate the details and leave notes for the future.
To install Review Reminder extension for Magento 2, you need to have FTP/SSH access details.
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