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Frequently Asked Questions
-
I’m getting this error: SQLSTATE[23000]: Integrity constraint violation. What shall I do?
-
Next time, please, disable the compilation
mode prior to uploading the extension files to your server.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
false with
true
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
-
How to disable your extension?
-
To disable any of our extensions, please, follow this algorithm:
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
-
How to install a Magento extension by NEKLO?
-
1. 1. Disable Compilation mode if it is enabled (System - Tools - Compilation).
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
-
How to translate an extension?
-
There are two options for translating your Magento extension.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
-
How to uninstall the extension?
-
To completely uninstall any of our extensions, first start from disabling it. To disable the extension, please follow the next steps:
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
-
How to update NEKLO extension?
-
1. Log in into your account
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it's enabled)
7. Re - run the Compilation mode
-
I’m running several stores, shall I buy a separate extension for each of them or it is possible to use one extension?
-
You can use one extension per one live Magento installation. It means that if you run multiple stores on same one Magento installation, you just buy our extension once and then use it for all your stores.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
-
There’s a "404 Not Found" error when opening configuration page.
-
Please, log out and then log back into the backend, so Magento can refresh permissions.
I recommend this extension 100%
Features of Review Reminder for Magento 1
What the extension does
Reviews from real customers have always drawn more attention than even the most detailed product description. Still, it may be a challenge to get a few because of classic customers’ laziness. Not all of them will leave a comment if not asked directly. Now you have this possibility without constant monitoring of the clients’ buyings.
Easy configurations
Switch the extension on and off quickly
Review Reminder has an option allowing for quick enabling and disabling. So, if your temporary want the extension to be turned off, for example, when you perform testing or redesign, you are able do it with few clicks. It is quick, easy, and doesn’t require any complicated manipulations with the extension.
Manage the statuses
Specify the statuses of clients’ order for emails sendings
Set a particular status which will receive reminding emails. Decide which status better suits your store and enter it in Review Reminder. Choose among seven possible options and set it in your store.
Pick the statuses that will never receive review requests
Review Reminder doesn’t send requests immediately - it works with cron jobs and up to the scheduled time a client’s order is kept in a database. When the time approaches, the status is being compared to the one set in the settings. There is a possibility to indicate several statuses that prohibit email sending. For example, if an order is already declined, a client will not receive any email from Review Reminder. You are able to set up to seven statuses at once.
Manage Layout Updates
Present your customers a coupon for their reviews
Not many people will do anything voluntarily. Review Reminder allows you to present a discount coupon to those users, who have left a comment. Just turn the correspondent feature on. You are still able to ask for a review giving no reward as well.
Fully configure a discount coupon
Adjust the coupon the way you like - create your own price rules and assign them to your coupon; set prefix and suffix of a coupon; choose a code format. Choose those options you find convenient for your users.
Email settings
Send an email to a single customer several times
You can make Review Reminder emails recurrent and your users will receive your review requests several times. Set the exact period you find the best.
Configure the email settings
Set the address from which a letter will be sent, an email template, the address for a recurrent and grateful emails. Moreover, if you wish to control the extension work, you may add your own address in a copy so as to receive these emails too. You configure everything here.
Orders management
Check the orders processing by Review Reminder
Review Reminder extension allows you to monitor all the orders that are on the waiting list for requests sending. Along with orders themselves, you will see the necessary information about their condition: the order’s number, client’s email, presence or absence of a coupon, the order’s status, and its periodicity.
Create an order for reminders manually
If you need to send emails to a particular user, you may set his order in the table manually. Review Reminder also supports this function. Moreover, if you wish to edit the existing order, it is still possible. By clicking on an order, you will see its number, client’s email, and status on a separate window.
Do not allow reminders to be sent to a chosen email address
A Black list feature in Review Reminder allows you to prohibit receiving reminders for emails you in Black List. For example, why to send emails to a client, who has never left any comment, yet still buying products. Add the client’s email address to the Black list base and he will never receive your reminders.
Automatic cache deleting
Set the time how long the cashed posts will remain on your server
In order to reduce load on your server, you can set cache lifetime f or this extension. It means for how long cached posts will remain. After the time expires, it will be deleted. A nice and easy option created especially for better work of your server.
Main settings of Review Reminder
A thing to do first
Even before enabling the extension, you should add a new block to allow the display of products in the clients’ emails. In this regard, go to System > Permissions > Blocks. Add new block here and call it “neklo_reviewreminder/email_items”. Don’t forget to Allow it and Save. Take notice! Your clients won’t receive any emails if they haven’t Signed Up for Newsletter.
Switch the extension on and off
To find Review Reminder main configurations, go to System > Configuration > Neklo > Review Reminder > General Settings. The first thing you see there is the field “If Enabled”. This option is responsible for general extension appearance. If you want to quickly enable or disable Review Reminder - use this configuration.
Enter statuses for requests
The next two options deal with order statuses only. “Generate Review Reminder” sets the order status, which transmits emails to Review Reminder database for further reminders sending. “Don’t Send Emails by Orders with Statuses” regulates the number of statuses that will never get reminders. As Review Reminder works with cron jobs, this option is needed for those orders, which has changed their status during appearing in the extension database.
Manage with a coupon
The next configurations allow you to configure a delivered coupon. “Generate Coupon” enables the Coupons function as a reward for left reviews. “Associated sales rule” is responsible for the coupon and discount rules. Create the set of configurations you like and the assign it to your Review Reminder coupon.
Set the time period
The last options in this tab are responsible for the delivery time of reminder emails. “Send emails X days after order” regulates the time, when the reminder email will be sent. “Is recurrent” regulates whether the email will be periodical or not. Then you can set the exact time of periodicity in days with “Repeat every X days”. “Maximal number of attempts” regulates the number of emails a client will receive. After that, the sending will be ceased.
Configuring coupons
Set the code appearance
If you proceed to the next tab by following System > Configuration > Neklo > Review Reminder > Coupon Generator Settings, you will come across the coupon settings. “Code Length” here is responsible for code in general. Set the desired number of symbols in your code. In “Code Format” you can set the appearance of the coupon code. It may be in alphabetic, numeric, or alphanumeric.
Additional code settings
The following options “Code Prefix” and “Code Suffix” are responsible for correspondent parts of the code: a prefix and a suffix. In “Dash Every X Characters” you can set the number of symbols after which a dash will appear. If you leave this graph empty, then there will be no separation at all.
Email settings
Their location and sender contacts
The next tab here is responsible for general email settings. Just in case, it is located in System > Configuration > Neklo > Review Reminder > Email settings. Here you can set all the needed email templates and sender email. The first graph here is “Email Sender”. Here you can set the identity of an emails sender.
Select by User or by Hashtag
Further in this tab you will find settings for email templates. “Email Template” sets the general reminder email that a user receives very first time. In “Recurrent Email Template” you can set the template for a recurrent email that your users will receive after the first letter. “Thank you email template” is responsible for the grateful letter your clients will receive after they leave a review. Another feature implemented here is “Send copy of email to”. If you want to receive a copy of these letters, enter your email address here and save the changes.
Configurations of the existing reminders
Track your reminders
If you follow Promotions > Review Reminder, you will come across the table with the reminders in process. You will see all the necessary information about them: a reminder ID (its numerical order), its number (Order #), the client’s email, its date of creation, coupon settings, the number of sent emails, the reminder’s periodicity and status.
Edit the existing reminder or add a new one
This table was made not only for monitoring. You can edit any displayed there order and change its status. You can also create an order manually by clicking on “Add New” button. Here you can set the order number and status of a new order.
Black List settings
Review Reminder also supports Black Listing. So, if you want to release your any client from getting your emails, just add him to the Review Reminder Black List. Go to Promotions > Reminder Blacklist - here you will see the table with all the blacklisted users. You can add another one by clicking on the button “Add New”. After that you will appear on a page, where you should enter the client’s information: his email and the reason for blacklisting if you want.
How to install the extension
1. Unpack the zip file provided into the
root folder of your Magento 1 installation.
2. From a command line run:
bin/magento module:enable Neklo_Core
bin/magento module:enable Neklo_Reviewreminder
bin/magento setup:upgrade
bin/magento setup:static-content:deploy
Frequently Asked Questions
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it\'s enabled)
7. Re-run the Compilation mode
Reasons to choose NEKLO
We have a qualified support team that is always there to help. We look forward to challenges and approach each of them with an open mind and a nonstandard way of thinking. If there is a problem, we know the solution.
We earned the right to be trusted and proud of the work we have done. We completed many tasks and have a lot to come. We have worked on broad range of domains such as e-Business, Supply Chain Management, Pharmaceuticals, Healthcare, Education, Data Warehousing and more.
We deliver solutions that that we know will work. 40% of our developers are Magento, Oracle and Zend certified. We are enthusiastic about what we do, we are the experts in the field of eCommerce and have a portfolio worth a look.
