Frequently Asked Questions
-
I’m getting this error: SQLSTATE[23000]: Integrity constraint violation. What shall I do?
-
Next time, please, disable the compilation
mode prior to uploading the extension files to your server.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
false with
true
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
-
How to disable your extension?
-
To disable any of our extensions, please, follow this algorithm:
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
-
How to install a Magento extension by NEKLO?
-
1. 1. Disable Compilation mode if it is enabled (System - Tools - Compilation).
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
-
How to translate an extension?
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There are two options for translating your Magento extension.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
-
How to uninstall the extension?
-
To completely uninstall any of our extensions, first start from disabling it. To disable the extension, please follow the next steps:
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
-
How to update NEKLO extension?
-
1. Log in into your account
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it's enabled)
7. Re - run the Compilation mode
-
I’m running several stores, shall I buy a separate extension for each of them or it is possible to use one extension?
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You can use one extension per one live Magento installation. It means that if you run multiple stores on same one Magento installation, you just buy our extension once and then use it for all your stores.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
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There’s a "404 Not Found" error when opening configuration page.
-
Please, log out and then log back into the backend, so Magento can refresh permissions.
A small element that improves customer experience
The scroll up button has a clear style, extremely easy maintenance and flexible settings like colors, position, and layout. The Scroll to Top extension starts working immediately, meaning it is fully functional tool straight after it was installed and enabled.
You can use the extension either for all the pages of your store or for the particular ones where scrolling to the top is most needed. Also, you can adjust it to your website’s style setting the button’s color that suits it most.
Match the color to the color scheme of the store
The button can be of any HTML color. The color and other frontend settings are available at to Stores > Settings > Configuration > Neklo > Scroll To Top Plugin > Frontend Settings. In this tab, you can set up and see how your button will look in the store. There is a ‘Color’ field where you can insert an HTML color code or, if you don’t have strict color requirements, you can choose one of the default colors suggested above.
Add the button to the most visited pages
There is a tab at Stores > Settings > Configuration > Neklo > Scroll To Top Plugin > Display on tab. There is the ‘All Pages’ field which determines on which pages there will be a scroll up button. ‘Yes’ means that all the store gets a button, and ‘No’ will lead you to specify the pages. You get to specify every type of the page, including Home, Category, CMS, Product, Checkout, etc.
Switch the button left and right
By default, the customer will find a square button at the bottom of their screen. It is up to you on which side the button will be located. Usually, the websites have the scroll up on the right side, but depending on your design theme you can move it to the left.
How to install Scroll Up extension for Magento 2?
To install Scroll Up for Magento 2, you need to have FTP/SSH access details.
- Unpack the downloaded folder with the extension and sent the extracted files to your root folder of your Magento 2 installation.
- Run the following commands from the command line:
bin/magento module:enable Neklo_Core
bin/magento module:enable Neklo_ScrollToTop
bin/magento setup:upgrade
bin/magento setup:static-content:deploy - In your admin panel, go to System > Cache Management and flush Magento cache.
- Log out from Magento and login to reload ACL (account control level) rules.
- Scroll Up extension for Magento 2 can be enabled in your Admin Panel at to Stores > Settings > Configuration > Neklo Tab > Scroll To Top Plugin. There you can enable the extension and configure the rest of the settings.
Frequently Asked Questions
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it\'s enabled)
7. Re-run the Compilation mode
Reasons to choose NEKLO
We have a qualified support team that is always there to help. We look forward to challenges and approach each of them with an open mind and a nonstandard way of thinking. If there is a problem, we know the solution.
We earned the right to be trusted and proud of the work we have done. We completed many tasks and have a lot to come. We have worked on broad range of domains such as e-Business, Supply Chain Management, Pharmaceuticals, Healthcare, Education, Data Warehousing and more.
We deliver solutions that that we know will work. 40% of our developers are Magento, Oracle and Zend certified. We are enthusiastic about what we do, we are the experts in the field of eCommerce and have a portfolio worth a look.
