FAQ | Magento Store

FAQ | Magento Store

Here we compiled answers for the questions that may arise regarding our extensions. In case there is another related question you want to ask us and it is not in the list, please, do not hesitate to contact us.

How to install a Magento extension by NEKLO?

To install an extension, please, do the following:

  • 1. Disable Compilation mode if it is enabled (System - Tools - Compilation).
  • 2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
  • 3. Log out from Magento Admin panel if you are logged in and then log back.
  • 4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
  • 5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
I’m running several stores, shall I buy a separate extension for each of them or it is possible to use one extension?

You can use one extension per one live Magento installation. It means that if you run multiple stores on same one Magento installation, you just buy our extension once and then use it for all your stores.

In case your stores run on separate live Magento installations, you need to buy an extension for each of them.

I’m getting this error: SQLSTATE[23000]: Integrity constraint violation. What shall I do?

Next time, please, disable the compilation mode prior to uploading the extension files to your server.

And now, please, follow these steps:

  • 1. Open app/etc/local.xml
  • 2. Replace
<disable_local_modules> false </disable_local_modules>


<disable_local_modules> true </disable_local_modules>
  • 3. Log in to admin panel and disable the compilation.
  • 4. Revert the changes in the local.xml
  • 5. Clear the cache.
There’s a "404 Not Found" error when opening configuration page.

Please, log out and then log back into the backend, so Magento can refresh permissions.

How to uninstall the extension?

To completely uninstall any of our extensions, first start from disabling it. To disable the extension, please follow the next steps:

  • 1. Edit … file (where XXX stands for the extension name/code).
  • 2. Change "true" to "false".
  • 3. Clear the cache.

At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.

How to disable your extension?

To disable any of our extensions, please, follow this algorithm:

  • 1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
  • 2. Change "true" to "false".
  • 3. Clear the cache.

As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.

How to translate an extension?

There are two options for translating your Magento extension.

  • 1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
  • 2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
How to update NEKLO extension?
  • 1. Log in into your account
  • 2. Download the extension (it will be always the latest extension version)
  • 3. Unpack the downloaded folders
  • 4. Disable the Compilation mode in Magento
  • 5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
  • 6. Refresh site cache (if it\'s enabled)
  • 7. Re-run the Compilation mode