Enhanced Return policy

Carriers, warehouses, and online shop programs make mistakes that upset your customers and ruin their experience with your store. Returns are a stumbling point for many businesses, but now you can make it your strength. Returns that are processed and solved quickly are the marker of a quality merchant and the reason to come back to purchase from you.

Improved Customer Experience

Magento 2 return merchandise authorization helps to ensure customers loyalty and provide high-quality service. A clear refund system is a key to customer communication and a successful business. What is more, the extension makes it easier for the admin to handle these requests and ensure the return transactions run smoothly.

Work with convenient return management system

RMA extension offers a large setting variety. The extension is convenient for both admins and customers. Website owners can set different returns options, switch on additional fields in the table. Customers can make a request with different variants of purchase returns. Also, there is a possibility to track the refund request processing.

Configure your own number format for every return

Depending on how much return requests you receive on time basis, you can set whatever type of number will be convenient for you to work with at Stores > Settings > Configuration > Neklo > Return Merchandise Authorization, in general Settings. These are the numbers that are displayed in the Requests Grid, each of them assigned to a newly created request. The format defines how long all the numbers will be, making it easier for you to search and distinguish them.

Every return is unique, and the best you can do is to show your customers that you care and will guide them through every stage of a return, and will make sure the return is justified and fulfilled.

There are settings at Stores > Settings > Configuration > Neklo > Return Merchandise Authorization > Email Settings, that allow you to define how do you get notified, and what kind of emails your customers will receive.

Choose actual templates for emails

Start working on new return requests as soon as they arrive. Every time there is a new request, you get an email notification. With the settings in the extension, you can determine who gets these notifications and share them with the rest of the team. You can add multiple recipients and choose the contact which will be indicated as a sender.

Tune return request notifications for your employeees

You can decide how the emails will look for your customers and your team. The settings include multichoice for admin notifications, the messages you send to the customers, and their replies.

Add multiple custom return reasons

Your customers can tell you what is wrong with the product, and this point is crucial for you as a merchant and can help you decide what you can do for the customer. Every time someone on your store wants to issue the return, they need to highlight why they want to return the product.

At Stores > Settings > Configuration > Neklo > Return Merchandise Authorization > Return Reasons Settings you can enable, hide or add an unlimited number of reasons for the return, or put them in a different order. If some reason is enabled, it means it is shown to the customer when they are issuing a return.

You can come up with any reasons of your choice, adapting them to your product range. For example, you can specify the type of breakage depending on what materials are your products made from. There are preinstalled reasons you can also adapt to your return routine. You can customize the label for the customer and the code for admins to see.

Add multiple package conditions

Sometimes, a product is not the only thing that arrives broken. You can learn more details about the order by asking your customers to describe the packaging. It can tell you more about how the product was damaged or how well your packaging performs. It can be only the package that is damaged, and you give your customers an opportunity to report that. There are a few preset conditions you can use, but you can also add more circumstances to the package condition. They can be different for every type of packaging you use: soft or hard.

The settings here are the same as for the return reasons. They allow adding, moving and making visible multiple package conditions. You can add a coherent label that indicates the level of the damage, and the code for the system.

See the status of each return

Returns are complex processes that require your attention and participation. There are two Grids in your admin panel that make return requests vivid, understandable and available any time. Besides basic information about every return, there is an option for admin users to update the internal status for each request.

Work with your returns from Requests Grid

The Grid is located at Sales > RMA System > Requests. There you can see the full information on the request, the history of its changes, and edit them. Editing requests imply that you can change the status of the request if needed, and complement the request with additional information that the customer needs to know by sending them a direct message. Customers can write you back so you can see a whole dialog regarding each return on the same request page.

Create new progress statuses for returns

You can create a set of statuses, one for every stage of your return process. The Grid with all requests and statuses assigned to them is located at Sales > RMA System > Statuses. Here, you can add the statuses that are displayed in the Requests Grid.