High-quality customer service with a full and flexible refund policy is the biggest step to customer loyalty in a modern business. With our Return Merchandise Authorization, your customers will be able to create return requests right from their user account and return the products bought easily to have them replaced or refunded.
Carriers, warehouses, and online shop programs make mistakes that upset your customers and ruin their experience with your store. Returns are a stumbling point for many businesses, but now you can make it your strength. Returns that are processed and solved quickly are the marker of a quality merchant and the reason to come back to purchase from you.
Magento 2 return merchandise authorization helps to ensure customers loyalty and provide high-quality service. A clear refund system is a key to customer communication and a successful business. What is more, the extension makes it easier for the admin to handle these requests and ensure the return transactions run smoothly.
RMA extension offers a large setting variety. The extension is convenient for both admins and customers. Website owners can set different returns options, switch on additional fields in the table. Customers can make a request with different variants of purchase returns. Also, there is a possibility to track the refund request processing.
Depending on how much return requests you receive on time basis, you can set whatever type of number will be convenient for you to work with at Stores > Settings > Configuration > Neklo > Return Merchandise Authorization, in general Settings. These are the numbers that are displayed in the Requests Grid, each of them assigned to a newly created request. The format defines how long all the numbers will be, making it easier for you to search and distinguish them.
Every return is unique, and the best you can do is to show your customers that you care and will guide them through every stage of a return, and will make sure the return is justified and fulfilled.
There are settings at Stores > Settings > Configuration > Neklo > Return Merchandise Authorization > Email Settings, that allow you to define how do you get notified, and what kind of emails your customers will receive.
Start working on new return requests as soon as they arrive. Every time there is a new request, you get an email notification. With the settings in the extension, you can determine who gets these notifications and share them with the rest of the team. You can add multiple recipients and choose the contact which will be indicated as a sender.
You can decide how the emails will look for your customers and your team. The settings include multichoice for admin notifications, the messages you send to the customers, and their replies.
Important note: to add more email templates, head to Marketing > Communications > Email Templates and upload them there. After that, they will be displayed in the Email Settings.
You can make returns stressless and clear for both sides. If the worst has happened and the customer isn’t satisfied with what you delivered to them, you can smooth out their experience by offering a return and make your work on it easier by asking about return reasons and the condition of the order.
Your customers can tell you what is wrong with the product, and this point is crucial for you as a merchant and can help you decide what you can do for the customer. Every time someone on your store wants to issue the return, they need to highlight why they want to return the product.
At Stores > Settings > Configuration > Neklo > Return Merchandise Authorization > Return Reasons Settings you can enable, hide or add an unlimited number of reasons for the return, or put them in a different order. If some reason is enabled, it means it is shown to the customer when they are issuing a return.
You can come up with any reasons of your choice, adapting them to your product range. For example, you can specify the type of breakage depending on what materials are your products made from. There are preinstalled reasons you can also adapt to your return routine. You can customize the label for the customer and the code for admins to see.
Sometimes, a product is not the only thing that arrives broken. You can learn more details about the order by asking your customers to describe the packaging. It can tell you more about how the product was damaged or how well your packaging performs. It can be only the package that is damaged, and you give your customers an opportunity to report that. There are a few preset conditions you can use, but you can also add more circumstances to the package condition. They can be different for every type of packaging you use: soft or hard.
The settings here are the same as for the return reasons. They allow adding, moving and making visible multiple package conditions. You can add a coherent label that indicates the level of the damage, and the code for the system.
Returns are complex processes that require your attention and participation. There are two Grids in your admin panel that make return requests vivid, understandable and available any time. Besides basic information about every return, there is an option for admin users to update the internal status for each request.
The Grid is located at Sales > RMA System > Requests. There you can see the full information on the request, the history of its changes, and edit them. Editing requests imply that you can change the status of the request if needed, and complement the request with additional information that the customer needs to know by sending them a direct message. Customers can write you back so you can see a whole dialog regarding each return on the same request page.
You can create a set of statuses, one for every stage of your return process. The Grid with all requests and statuses assigned to them is located at Sales > RMA System > Statuses. Here, you can add the statuses that are displayed in the Requests Grid.
Important note: the statuses you create in the Statuses Grid are displayed in the Requests Grid for your convenience only. The customers won’t see the statuses you create and assign to their requests.
In the Grid, there is a numbered list of all statuses you have. The code and the label can be assigned to every status created.
To install Return Merchandise Authorization extension, you need to have FTP/SSH access details.
That is all. Don’t forget to flush your cache for better work of the extension. It would be good if you clean your cache after reindexing operations as well as it will relieve your server from extra load.
We have a qualified support team that is always there to help. We look forward to challenges and approach each of them with an open mind and a nonstandard way of thinking. If there is a problem, we know the solution.
We earned the right to be trusted and proud of the work we have done. We completed many tasks and have a lot to come. We have worked on broad range of domains such as e-Business, Supply Chain Management, Pharmaceuticals, Healthcare, Education, Data Warehousing and more.
We deliver solutions that that we know will work. 40% of our developers are Magento, Oracle and Zend certified. We are enthusiastic about what we do, we are the experts in the field of eCommerce and have a portfolio worth a look.
You're reviewing: RMA Returns