Custom SMTP v1.2.3
Frequently Asked Questions
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How to disable your extension?
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To disable any of our extensions, please, follow this algorithm:
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
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How to install a Magento extension by NEKLO?
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1. 1. Disable Compilation mode if it is enabled (System - Tools - Compilation).
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
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How to translate an extension?
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There are two options for translating your Magento extension.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
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How to uninstall the extension?
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To completely uninstall any of our extensions, first start from disabling it. To disable the extension, please follow the next steps:
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
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How to update NEKLO extension?
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1. Log in into your account
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it's enabled)
7. Re - run the Compilation mode
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I’m getting this error: SQLSTATE[23000]: Integrity constraint violation. What shall I do?
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Next time, please, disable the compilation mode prior to uploading the extension files to your server.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
<disable_local_modules>false</disable_local_modules> with
<disable_local_modules>true</disable_local_modules>
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
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I’m running several stores, shall I buy a separate extension for each of them or it is possible to use one extension?
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You can use one extension per one live Magento installation. It means that if you run multiple stores on same one Magento installation, you just buy our extension once and then use it for all your stores.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
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There’s a "404 Not Found" error when opening configuration page.
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Please, log out and then log back into the backend, so Magento can refresh permissions.
Make sure your letters reach the recipients
The vital part of your marketing campaigns and daily working routine in an online store is notifying your customers about what they need to know. Your customers receive their information in letters.
When it comes to online sales, the way you treat your customers determines whether your business will be a success or a failure. Here a smooth interaction matters a lot. With the Custom SMTP for Magento 2, you will be able to provide all the relevant invoices, promo codes, order reminders and confirmations on time, whenever it is needed.
Make delivery more prominent
In a vanilla installation of Magento, to send emails with SMTP there should be a properly configured SMTP server. Otherwise, using default tools, your Magento will send emails using a standard PHP Sendmail, which can have a negative effect. Emails marked as spam or rejected are common issues in this case. Custom SMTP extension proves to be the right tool to solve the problem. With this extension, you will be able to easily configure SMTP for your Magento 2 and send your emails securely with any custom server required.
Trust your emails to the reliable email providers
Email rejection is a serious issue store owners come across. Custom SMTP gives you the opportunity to use reliable email providers like Google or Yahoo to reach your customers 24/7. To sell effectively, it is crucial that your emails get through to your customers. Custom SMTP extension will deliver your emails straight to the inbox. Configuring SMTP for your Magento is simple. Configure port, host, set authentication and connection parameters and use an SMTP server that is best for you. Your emails will reach the recipient.
Set up a mail server
After you enable Email Communications, you get an advanced set of settings for the SMTP server. The adjusting starts with choosing the provider you will work with. The only information you need to provide in order for the extension to work is the hostname and the number of the port, which are usually available in the provider documentation or customer support. You put the corresponding values in the SMTP Host and SMTP Port fields accordingly. After that, every email sent by your system will be channeled through this server instead of PHP Sendmail.Use the address you are sure of
Custom SMTP Configuration extension requires you to use your valid email of the email provider you have chosen, and the password to this account. This is done to allow the system use your email as a trusted sender, and this is the email your customers will see in the ‘from’ field. This way, your letters won’t get stuck as suspicious ones as far as they come from a trusted and secure email servers like Gmail, Outlook, Yahoo, GMX and others.
Secure your connection
Whether you send emails with your Magento or let your customers pay online, security is everything. The extension saves your data on your server, safe and secure. No information will be lost or disclosed to third parties. There are a few more settings to the standard Magento set that ensure the security your emails and their content.
Add extra security to the emails channel
There are two more layers for the connection protection. By default, they are not listed by Magento 2, but they are required as a part of email server configuration by multiple providers. It significantly reduces the chances of email phishing or other fraud. In SMTP Authentication field you can choose the way of authentication to the service. In SMTP SSL field you can set the encryption method.
NEKLO Extension Installation Guide for Magento 2
To install Custom SMTP for Magento 2, you need to have FTP/SSH access details.
- Unpack a zip file you have downloaded.
- Upload the files from the zip file into the root folder of your Magento 2 installation. Please note that it is advisable to merge the files in the folders, not to replace them. On MacOS, use Transmit option.
- Connect to your Magento directory with SSH.
- Run the following commands from the command line:
bin/magento module:enable Neklo_Core
bin/magento module:enable Neklo_Smtp
bin/magento setup:upgrade
bin/magento setup:static-content:deploy - In your admin panel, go to System > Cache Management and flush Magento cache.
- Log out from Magento and login to reload ACL (account control level) rules.
- Go to Content > Widgets > Add a Widget and select the type of the widget you want to install. Besides widget configuration, there are no other ways to enable the extension.
Don’t forget to flush your cache for better work of the extension. It would be good if you clean your cache after reindexing operations as well as it will relieve your server from extra load.
Frequently Asked Questions
2. Unpack the archive purchased from our Magento Store and copy the contents of the ‘extension’ folder to the root folder of your Magento installation.
3. Log out from Magento Admin panel if you are logged in and then log back.
4. Clear the cache. If Cache Control is enabled in Magento go to ‘System > Cache Management’ section, select ‘Refresh’ under ‘All Cache’ drop-down menu and press ‘Save Cache Settings’.
5. Go to ‘System > Configuration > NEKLO tab > Extensions & Contact’ section and check the list of extensions installed for the name of your purchased extension. If it is in the list the installation is complete.
In case your stores run on separate live Magento installations, you need to buy an extension for each of them.
And now, please, follow these steps:
1. Open app/etc/local.xml
2. Replace
<disable_local_modules>false</disable_local_modules> with
<disable_local_modules>true</disable_local_modules>
3. Log in to admin panel and disable the compilation.
4. Revert the changes in the local.xml
5. Clear the cache.
1. Edit … file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
At this point the extension is completely disabled and is not visible for Magento.
Now you can safely remove the extension files, although it is not necessary.
1. Edit app/etc/modules/Neklo_XXX.xml file (where XXX stands for the extension name/code).
2. Change "true" to "false".
3. Clear the cache.
As soon as you have done it the extension is disabled completely, meaning it no longer affects any Magento functionality.
1. Please open app/locale/en_US/ Neklo_XXX.csv, copy it to your locale folder, for example to app/locale/de_DE/ Neklo_XXX.csv and change the wording after the "," so the line will look like "Product review","Testbericht".
2. If there are the necessary language packs installed, you can use inline translation. To do that, please, go to admin/system/configuration/ developer, choose the storeview you want to translate and enable inline translation for it. Then go to the front end, select text and translate.
2. Download the extension (it will be always the latest extension version)
3. Unpack the downloaded folders
4. Disable the Compilation mode in Magento
5. Upload the overwriting existent files of our extensions to Magento root folder (please note that if you customized the files of our extension, the customizations will be overwritten)
6. Refresh site cache (if it\'s enabled)
7. Re-run the Compilation mode
Reasons to choose NEKLO
We have a qualified support team that is always there to help. We look forward to challenges and approach each of them with an open mind and a nonstandard way of thinking. If there is a problem, we know the solution.
We earned the right to be trusted and proud of the work we have done. We completed many tasks and have a lot to come. We have worked on broad range of domains such as e-Business, Supply Chain Management, Pharmaceuticals, Healthcare, Education, Data Warehousing and more.
We deliver solutions that that we know will work. 40% of our developers are Magento, Oracle and Zend certified. We are enthusiastic about what we do, we are the experts in the field of eCommerce and have a portfolio worth a look.
